To isolate this, sign in to your account using a private browser (incognito). When you create a custom invoice template and make it as default, it should show when you enter an invoice in QBO. I'm here to help fix the issue you're having with your custom invoice template in QuickBooks Online (QBO). Please don't hesitate to leave a reply in the comments below. We'll always be around whenever you need additional assistance, srtidwell. I've also added this reference to guide you in receiving customer payments: Record invoice payments in QuickBooks Online. Select Start a chat or Get a callback with a support expert.Enter your concern and click Let's Talk.In your QBO account, click the Help icon and select Contact Us.Doing so will allow you to receive updates regarding the status of the investigation and ensure you'll get back to business seamlessly. Moreover, I recommend contacting our Customer Care Team to have your account information added to the list of affected users. In the PDF Document section, under Default behavior, choose Download PDFs to send downloads to your Downloads folder.Scroll to the bottom section and click Additional content settings to expand the menu.From the Settings window, under Privacy and Security, click the Site Settings option.From the top-right corner of the browser window, click the three-dot menu icon and select Settings.Please refer to the steps below if you're working QuickBooks Online on a Google Chrome browser.
This way, you're able to download and view the PDF document of the custom default invoice template you've used when creating them.
In the meantime, you can change the browser settings to download instead of site settings as a workaround. Please know that our engineers are already aware of this issue and are implementing measures to provide you with a resolution. Thanks for bringing this to our attention, srtidwell.Īs per checking, we currently have an ongoing investigation relating to custom invoice PDF documents that are unable to preview or load its file.
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